Returns, refunds & replacements
What’s your return policy?
We value our customers and strive to offer outstanding service and support. If you need to cancel your purchase, modify your order, or have identified an error, please review the policy below. You may return items within 14 days of receipt, provided
What do I do if I receive the wrong item in my order?
We’re sorry for the mix-up. We’ll get this fixed quickly. Email our team with the details below so we can verify and resolve fast:. Report a wrong item. All resolutions follow Seedbank’s Return & Refund Policy (14-day window for unopened products) an
Do you offer refunds or exchanges?
Seedbank does not offer refunds or exchanges once a purchase is made due to the nature of our products. Please review your cart carefully before checking out. Email us with the details below so we can verify and resolve quickly:.
What if my package gets lost or arrives damaged?
We work hard to ensure every order arrives quickly and in great condition. If something goes wrong, follow the steps below so we can help fast. Track your order. When you contact us, include:. Email support about a lost package. Note: We can’t be res
How do I start a return?
Seedbank does not accept returns or exchanges after purchase unless we made an error with your order (wrong/missing item) or the items were damaged in transit. Please review your cart carefully before checkout. Email our support team with the followi
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) arrived damaged. We’ll make this right as quickly as possible.