Orders & account

Can I edit or add anything to my order?

Once an order is placed, we’re not able to edit items, quantities, discounts, or payment method. Orders move to fulfillment quickly, so please review your cart carefully before checking out. If you need to correct your shipping address or contact inf

How do I cancel my order?

If you made a mistake with your order please contact us immediately after placing your order so we can try to stop fulfillment. Once tracking is created or the package has been dispatched, we can’t cancel the order. You can follow delivery status her

Where is my order?

All Seedbank orders ship express with tracking. Most orders are processed in 1–2 business days and arrive in about 3–5 business days from the time you order. Track your order. No shipping email after 2 business days or no movement for 48 hours after

I did not get my order or shipping email

Most orders move to shipping in 1–2 business days. We email tracking as soon as the carrier scans your package. Check tracking. Still no email after 2 business days. Contact [email protected] with your order number and the address used at checkout.

Update my shipping address after ordering

Address changes are possible only before processing. Orders are often processed the same day and typically ship within 1–2 business days, so contact us right away. Request an address change. Include your order number, the full corrected address, and

Change my payment method after checkout

We cannot switch payment methods after an order is placed. If you used the wrong method, place a new order with the correct method and request a cancellation of the original before it is processed. Request cancellation of the original. Orders move to

Apply a discount code at checkout

Trouble applying a code. Try a different browser, clear cache, or contact [email protected] before placing the order.

Order shows delivered but I cannot find the package

Carriers sometimes mark a package delivered a little early. Updates can appear within 24 to 48 hours. Open tracking. Tip: Turn on delivery notifications in the carrier app once tracking is live.

Can i get an invoice or receipt?

Email [email protected] with your order number and we will send a PDF receipt. Invoices list the billing descriptor Natural Recovery Supplements and do not show strain names on the statement line.

Create or activate my Seedbank account

Open My Account. Once activated, you can view orders, download invoices, manage addresses, and track shipments from one place.

Reset my password

For security, reset links expire after a short period. If the link has expired, request a new one.

Link a guest order to my account

Email [email protected] with your order number and the email address you used to purchase.

Duplicate or multiple charges on my statement

Seeing more than one line on your statement usually means your bank placed a temporary authorization hold for a declined or retried attempt. Only captured payments are finalized. Extra pending holds typically drop off automatically in a few days. Sti

Wrong or missing item in my order

We are sorry for the mix-up. Report any packing error within 7 days of delivery and we will make it right. Report an issue. We correct fulfillment errors and in-transit damage. General returns or exchanges are not offered unless we made an error with

Edit items or quantities in an open order

We cannot change items or quantities after checkout. Orders move to fulfillment quickly once placed. To request a cancellation of the original order before processing, email [email protected] with your order number right away.

Update saved addresses and account details

Changing your saved address here will not update an order that is already processing. If you need to correct the address on a recent order, contact us immediately with the order number and the full corrected address. Request an address correction. Fo

Request a cancellation

Cancellations are possible only before an order is processed and handed to the carrier. Orders are often processed the same day and typically ship within 1–2 business days, so contact us immediately. Request cancellation. Once a label is created or t