What if my package gets lost or arrives damaged?Updated 2 months ago

We work hard to ensure every order arrives quickly and in great condition. If something goes wrong, follow the steps below so we can help fast.

Lost packages (in transit or not delivered)

1. Check tracking status: Use your tracking link to see the latest scans and any delivery notes.

 Track your order 

• Marked “Delivered” but not found? Check porches, side/rear doors, mailbox, lobby/locker, and ask neighbors/building management. Carriers may mark a parcel delivered a little early—allow up to 24 hours for it to appear.
• Still missing? Contact the carrier with your tracking number to request a trace.

When you contact us, include:

• Your order number and tracking link
• Delivery address you expected
• A short summary of what you’ve checked (neighbors, building, carrier trace)

 Email support about a lost package 

Note: We can’t be responsible for incorrect addresses entered at checkout. For address updates, contact us immediately after ordering—changes aren’t possible once a label is created/handed to the carrier.

Damaged packages (our error or in-transit damage)

We’re sorry for the trouble. Report damage within 7 days of delivery so we can review and make it right.

Please email us with:

• Your order number
• Short description of the damage
• Photos (clear and close-up):
  • Outer mailer/box with shipping label visible
  • Packing slip (if included)
  • Damaged item(s) and any internal packaging

 Report a damaged package 

What we’ll do: We’ll verify against warehouse and carrier records. If confirmed, we’ll resolve with a replacement at no cost or store credit (subject to stock and our policies).

Reminder: Seedbank does not offer refunds or exchanges after purchase unless we made an error with your order. Most U.S. orders ship expedited: processing 1–2 business days; typical arrival 3–5 business days from order. Alaska/Hawaii may require additional time and a surcharge.