What do I do if I receive the wrong item in my order?Updated 2 months ago

We’re sorry for the mix-up. We’ll get this fixed quickly.

First, double-check

• Look for a second package or “partially fulfilled” note on your packing slip or tracking page (some orders ship in more than one parcel).
• Confirm the delivery on your tracking page: Track your order. Carriers sometimes mark a parcel delivered a little early—allow up to 24 hours for it to appear.

What to send us

Email our team with the details below so we can verify and resolve fast:

• Your order number and the correct item/strain you expected.
• Clear photos of:
  • The item you received (front/back of sealed pack, including strain name/label).
  • The packing slip from your box (if included).
  • The outer mailer label with barcode/tracking.

 Report a wrong item 

What we’ll do

• Verify the error against your order and warehouse records.
• Make it rightwith one of the following (based on stock and your preference):
  • Ship the correct item at no cost, or
  • Issue store credit or a refund for the affected item(s).

Important notes

• Please keep items sealed and unopened while we review. Opened or altered packaging may not be eligible for exchange/credit.
• We may provide a prepaid label or ask you to mark the parcel “Return-To-Sender (RTS)” depending on the situation. Do not discard packaging until we confirm next steps.
• If the exact strain/pack size is out of stock, we’ll offer the closest available alternative, store credit, or a refund.

All resolutions follow Seedbank’s Return & Refund Policy (14-day window for unopened products) and shipping terms. Most orders are processed in 1–2 business days and ship expedited within the U.S., including AK/HI (surcharge applies).