My order was marked delivered but it’s not here.Updated 17 days ago
Package marked delivered but can’t find it
If no one was home at the time of delivery, the carrier will usually leave your package in a safe location.
Quick checks
- Look around common drop spots: front door, porch, garage, side/rear door, mailbox, lobby, parcel locker.
- Ask neighbors or building management—packages are sometimes held for safekeeping.
- Verify the shipping address in your order confirmation email to make sure it’s correct.
Heads-up: Carriers sometimes mark a package “Delivered” a little early. It can take up to 24 hours for it to actually arrive or for the next scan to appear.
Track & confirm
Use your tracking number to check the latest scan and delivery notes:
Still not located?
- Wait 24 hours after a “Delivered” scan—many parcels show up on the next delivery pass.
- If it’s still missing, contact the carrier with your tracking number for a delivery trace.
Need our help?
After checking the steps above, email us with your order number and tracking link and we’ll assist.