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  </style><div class="sb-wrap"><p>We want every order to arrive in perfect condition. If your package is lost or an item is damaged, contact us within&#xA0;<strong>7 days of delivery</strong> (or expected delivery for a lost parcel).<br><br></p><div class="sb-note"><strong>Send us</strong><ul class="sb-list"><li>Your order number and tracking link</li><li>For damage: clear photos of the item, packing slip, and shipping label</li><li>A brief description of what happened</li></ul></div><p><br><a class="sb-btn" href="mailto:support@seedbank.com?subject=Shipping%20issue%3A%20Lost%20or%20Damaged&amp;body=Order%20%23%3A%20_____%0D%0ATracking%20link%3A%20_____%0D%0ADescription%3A%20_____%0D%0A(Attach%20photos%20for%20damage.)">Report an issue</a></p><p class="sb-meta"><br>We&#x2019;ll review and work with you on a resolution. General returns or exchanges are not offered unless Seedbank made an error with your order.</p></div></section>

We want every order to arrive in perfect condition. If your package is lost or an item is damaged, contact us within 7 days of delivery (or expected delivery for a lost parcel). Report an issue. We’ll review and work with you on a resolution. General

Lost or damaged in transit

Shipping & delivery

Can I edit or add anything to my order?

How do I cancel my order?

Where is my order?

I did not get my order or shipping email

Update my shipping address after ordering

Change my payment method after checkout

Apply a discount code at checkout

Order shows delivered but I cannot find the package

Can i get an invoice or receipt?

Create or activate my Seedbank account

Reset my password

Link a guest order to my account

Duplicate or multiple charges on my statement

Wrong or missing item in my order

Edit items or quantities in an open order

Update saved addresses and account details

Request a cancellation

Orders & account

How much does shipping cost?

How do I track my order?

What is your shipping policy?

Do you ship worldwide?

Do you offer expedited shipping?

My order was marked delivered but it’s not here.

How long does delivery take?

Do you offer free shipping?

Where are orders shipped from

What carriers do you use

Can I ship to a PO Box or APO/FPO?

Do you ship to Alaska and Hawaii

Can I change my shipping address after ordering?

My tracking is not updating

My package says delivered but I cannot find it

What if delivery is attempted and I missed it

Discreet packaging details

Signature required or special delivery instructions

Split shipments and back-ordered items

Address validation and formatting tips

What happens if my package is returned to sender

Weather or holiday delays

Can I schedule delivery or hold at a carrier location

Which payment methods are accepted?

How to pay with ACH bank transfer

Payment problems and declines

How to pay with Bitcoin

Is paying on Seedbank safe

Which currency is used to process payments

What name will appear on my credit card or bank statement

Payments & billing

What’s your return policy?

What do I do if I receive the wrong item in my order?

Do you offer refunds or exchanges?

What if my package gets lost or arrives damaged?

How do I start a return?

What do I do if my item(s) arrives damaged?

Returns, refunds & replacements

What is the best way to germinate cannabis seeds?

Should I soak my seeds in water?

How fresh are your seeds?

How long can cannabis seeds be stored?

My seeds didn’t germinate, what should I do?

Germination & cultivation basics

Feminized, regular, and autoflower seeds: what is the difference?

Indica, sativa, and hybrid: how to choose a strain

THC and CBD explained

Photoperiod vs autoflower growing basics

Beginner-friendly strains: what to look for

How long can cannabis seeds be stored

Strain selection & product information

Wholesale program overview

How to place a wholesale order

Join the Seedbank affiliate program

Partnerships and collaborations

Wholesale, affiliates & partnerships

I'm having trouble logging in

How do I apply promo/discount codes?

Support & troubleshooting

Returns and refunds policy (summary)

Privacy policy (how we handle your data)

Legal, buyer responsibility, and age requirements

Cancellation policy

Cookies and tracking preferences

Policies & legal

Company & contact

Lost or damaged in transitUpdated 2 months ago