How do I start a return?Updated 2 months ago

Returns (errors or damage only)

Seedbank does not accept returns or exchanges after purchase unless we made an error with your order (wrong/missing item) or the items were damaged in transit. Please review your cart carefully before checkout.

Eligible situations

• Wrong item/pack size shipped (our fulfillment error)
• Missing items compared to your packing slip
• Damaged in transit (contents or packaging damaged on arrival)

Not eligible

• Change of mind or ordering the wrong product/quantity
• Opened, unsealed, or altered products
• Issues reported beyond 7 days from the carrier’s delivered scan
• Packages addressed incorrectly at checkout (see our “Order changes” policy)

How to request help

Email our support team with the following:

• Your order number and a brief description of the issue
• Your tracking link (if available): Track your order
• Clear photos:
  • Item received (front/back of sealed pack showing label)
  • Packing slip (if included)
  • Outer mailer/box with the shipping label visible
  • Damage close-ups (for damage claims)

 Contact support about an order issue 

What happens next

We’ll review your request against warehouse and carrier records. If approved, we will:

• Provide a prepaid return label or instructions (do not send items back without authorization), and
• Resolve with a replacement at no cost or store credit if a direct replacement isn’t available.

Note: We do not process unsolicited returns and we do not offer general refunds or exchanges. Most U.S. orders ship expedited: processing in 1–2 business days and typical arrival within 3–5 business days from order (AK/HI may take longer and include a surcharge).